Delivery

We offer free delivery for all orders over £50. All of our products are sent in DISCREET PACKAGING.

When your order is shipped you will receive an email letting you know that the order has been dispatched. Your order will be dispatched within 24hrs. Please allow 1-3 days for delivery in the UK and for international orders 5-7 days.

If we are out of stock of the items you have ordered, a member of our customer service team will inform you by email.

United Kingdom & Ireland

FREE –          Royal Mail Recorded Delivery – *On orders over £40.00

£2.95 –          Royal Mail Standard Delivery

£3.50-            Royal Mail Recorded Delivery.

£5.95 –          Next working day delivery. Place your order before 3pm Monday – Friday and it will arrive with you on the next working day.

Europe

FREE –         Airmail packet delivery – *On orders over £100

£4.95-            Airmail packet delivery

£10.25-          Royal Mail International Recorded

Rest of the World

FREE-           Royal Mail Recorded Delivery – *On orders over £100.00

£12.60-         Royal Mail International Recorded

Returns

If there is a manufacturing fault, customers will be entitled to a refund. Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items; you will not be charged again for delivery. All replacement items are shipped via standard delivery. Next working day delivery of replacements may be requested at the time of return and the difference will need to be paid for by debit/credit card before the item will be dispatched.

Gift box charges will not be refunded in the case of a return. Replacement items requested will not be gift boxed, so you may wish to retain any gift box received with the original order.

Certain products, including sex toys, swimwear and thongs, are also excluded from our general returns policy for hygiene reasons – this will be indicated with the product information. Items sold as a set can only be returned as a set.

Please also pay particular attention to perfume and smoke damage, lipstick and deodorants marks. We reserve the right to refuse returns of items where it is apparent that this has not been done. All tags and labels must be intact. Please also note that returns on hosiery or gifts cannot be accepted if the pack has been opened.

Our normal returns period is 28 days from when you receive the goods, and we must receive any returned items within this time.

Disputes

If you feel you have any cause to complain please contact us. We will endeavour to respond to all queries and complaints within 5 working days. Email us at complaint@envylingerie.co.uk or call us on +44 2086223034

Payments and Security

Envy Lingerie promise that there is nobody more important to us than you and that we will provide you with absolute shopping privacy. We will never exchange, rent, or sell your personal information to any third party.

Upon receipt of your order, your account will be debited for the full amount. Envy Lingerie will appear on your credit/debit card statement.

We accept all major credit and debit cards including Visa, MasterCard, Delta, American Express, Switch, Solo and Visa Electron. We use Paypal to process safely and encrypt your debit/credit card payment details, using the most sophisticated online trading system available.

Payment by phone

If you prefer you can place your order by phone by simply calling us on +44 2086223034 between 9.00- 19.00 Monday-Friday, 10.00-17.00 Saturday.

Promotion Codes/Credit notes

If you have a promotional code or have received a voucher/gift card via email, you can use it during the checkout process to obtain your discount which will be applied before you make payment. Simply type the code when prompted in checkout. Currently only one promotional code can be used per transaction. There is no limit on the number of gift voucher codes/credit notes that can be used per transaction. Where the value of the gift voucher/credit note exceeds the total cost of the transaction any outstanding credit will be retained for future redemption.

Credit Card Security

The security of your credit card is our highest priority. When you shop online at Envy lingerie we never see your credit card details. Your credit card payment is 128bit encrypted and handled by Paypal, one of the largest UK Internet payment gateways.